◆ ltems must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
Log into your account and click "Return / Exchange" under the order
Get the return address, prepare & send the return
Submit your return request with correct return tracking info
Our support team will follow up with your return request
Step 2. Click "Return / Exchange" Under The Order
If your order isn't shipped, there is only the Refund.
If you want to return the item, please choose Return & Refund Request and get the return address.
Note: please do not submit the request at this step, because the Return&Refund request needs to fill in the return package tracking number and logistic company.
Otherwise, wrong return tracking info will affect the processing of your return. Step 4. Prepare your package and pack your merchandise and all its contents (including box and gifts) securely and send your package to the return address. Make sure you get a receipt and tracking number for tracking your parcel online. Step 5. Go back to your account and submit the Return & Refund Request. Our customer service will contact you within 1 working day after receiving the request and follow up with your returns.
Step 2. Step 2. Choose the request type. Exchange Or Refund.