1. You can cancel your order before the hair shipped it out. and the refund will be processed the same way as you make the payment. Payment will back to your account within 3-7 working days. 2. Once your order has been shipped, we can not cancel it anymore. Hope you can understand! If you need help, pls contact us at email: bf@beautyforever.com

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to bf@beautyforever.com

Instruction for Return: 1. All items must be returned in its original condition, (unaltered, unworn, undamaged and with tags attached with the original packaging), Please make sure the wig is INTACT and the LACE has NOT been cut. 2. Order need to be returned within 30 days after got the hair. And refund can only be processed once we get the return if the hair is all in its good and original situation. Express shipping fee will NOT be refund if we use the express shipping to ship out the hair, cause we already pay the money to the express shipping carrier. 3. Damaged items are ineligible for return. Contact our customer service for the return information. Email: bf@beautyforever.com whatsapp: +16262487420 Phone number: 6262487420